At SwirlX, we’re committed to providing you with the best possible shopping experience, with free shipping on all orders. Please take a moment to review our shipping policy:

We are pleased to offer international shipping to the following regions:

- United Kingdom
- European Union
- USA
- Australia
- New Zealand

Processing Time

Orders are typically processed within 1-3 business days. Please note, that we only ship Monday to Friday, excluding weekends and holidays. Please note that processing times may be longer during peak shopping periods or due to unforeseen circumstances.

Estimated Shipping Timelines:

United Kingdom: 5-8 Business Days

European Union: 10-15 Business Days

USA: 7-14 Business Days

Australia: 10-15 Business Days

New Zealand: 10-15 Business Days

Tracking Information

You will receive a tracking number via email once your order has been shipped. Please use this tracking number to track the delivery status of your order. If the tracking states that the package has been delivered, we are no longer responsible for that order, and the carrier who delivered your item is held accountable.

International Orders

For international orders, please note that you may be responsible for any additional duties, taxes, or customs fees imposed by your country. These fees are not collected by SwirlX and are the responsibility of the recipient.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure the shipping address is correct. If you notice an error, please contact us as soon as possible at contact@swirlx.shop. While we’ll do our best to assist, we cannot guarantee we can make changes once the order is processed.

Return Shipping Costs

Customers are responsible for the cost of return shipping. Please refer to our return policy for more details on how to return items.

Lost or Stolen Packages

If your package is lost or stolen during transit, please contact us immediately so we can assist you with filing a claim with the carrier. Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you